FAQs for businesses & landlords

  • MyUnit measures all energy spent within the building which reconciles back to the mains meter. On instruction from a landlord and in agreement with the tenants, common areas (such as hallways and car parks and any shared facilities) can be split accordingly across units. You’ll also have MyUnit dedicated electricity, gas and water meters to cover all utilities

  • Yes – MyUnit works with any energy supplier. We’d also be happy to recommend particular suppliers to you to save you as much money as possible on your electricity bill.

  • MyUnit is charged on a ‘per meter per month’ basis. Often, our landlords will pass this metering service charge onto their tenant, however this is done in a transparent manner and agreed by both parties

  • No, you don’t need an existing sub meter or a new mains meter. A MyUnit meter will be installed alongside your existing mains meter.

  • Although any IHD infrastructure in place with a smart sub meter should give tenants visibility over how much credit they have and what is being consumed, the landlord is still required to collect the money. Equally, the tools in the MyUnit app offer more than an IHD. Additionally, tenants must engage with the MyUnit app to make payments (vs the potential to ignore or hide an IHD) – which forces an opportunity to view and understand their usage helping both people and planet.

  • We collect the money on your behalf, and give it back to you quickly. MyUnit uses Stripe to collect money from tenants via the app, and then we disburse back to landlords [insert frequency]

  • MyUnit has a UK customer support service for landlords and tenants. We’re available Monday to Saturday 9-6pm, and also offer an emergency out of hours support service.